STAGE 1 ...
Following your approach to us via Phone, Email, Text or Fax, we call you back at a time to suit you, for an initial discussion by telephone, which is both Free and totally Confidential.
This gives you the opportunity to explain your situation in detail, and for us to swiftly and fully grasp and understand the nature of your Problem(s) and/ or Dispute(s).
We ask you relevant questions, and in particular, we listen carefully to what you say, when you explain the way in which the situation is affecting you and your Business.
We are often able to suggest potential remedies there and then, but sometimes may have to defer to a second (or additional) telephone conversation(s), if further information or the provision of Documentation (by email) is required, or time is needed for certain events to take place.
In every case, once we have a full picture, we immediately share our thoughts with you, as to how best we see the matter being resolved, and the likely timescale involved.
We then agree the way forward with you, agree a Fee structure which is always designed to suit your cash flow, and go immediately to work on your behalf.
STAGE 2 ...
Contact is then made with the other Party, or Parties, and we enter into appropriate discussions / actions, as required.
Once we have a clear understanding of the ‘Other Side’s position / comment on the situation(s) between you both, we then report back this back to you, and provide you with our assessment as to how we think the matter can be best resolved.
STAGE 3 ...
There then normally follows a series of further discussions between BPR and Both Sides as required, whose sole aim is to secure an outcome for YOU which is the best possible under the circumstances.
We will keep you appraised of our progress throughout the process, as often as you require it, and always aim to conclude the matter(s) to your satisfaction.
THE TIME PROVEN POWER OF THE 'THIRD PARTY'
You may well be surprised to find how speedily many Problems or Disputes can be resolved, once an Independent, Credible & Capable ‘Expert’ gets involved !!